Frequently Asked Questions

Here are some of the questions we’ve heard from our contractor customers, along with the answers. In some cases you will be redirected to another page for additional details.

Q:      I’ve always done business with DBS by mail or by visiting the office. Can I still do that?
A:      Yes. With few exceptions, business done by mail and “over the counter” will continue as before.

Q:      What are the most significant changes I can expect as one who deals directly with DBS by phone or in person?
A:      There will be changes in Permit procedures and in how inspections are requested and their status monitored. Click here for Permit Procedure Changes. Click here for How to Request an Inspection by Phone.

Q:      How do I login?
A:      For state licensees to Login to the online CAS system enter your EXACT license number with dashes. Examples: ELE-C-42 or PLB-C-11300 or HVC-C-658

Q:      What is my PIN number?
A:      Your PIN is the last four (4) digits of the Social Security Number (SSN) or Employer Identification Number (EIN) that we have on file for you.

Q:      Can I use my permits numbers that were previously issued to me?
A:      No. Unused permit numbers previously issued to contractors will no longer be valid and should be discarded or destroyed.

Q:     What is the phone number to call to request an inspection?
A:      The same local number you are accustomed to using or 1-800-839-9239.

Q:     Where can I find a list of Inspection types and their codes?
A:     Click here.

For Help or questions call 1-800-955-3044